This seems to be a common issue with that brand of soundcards. I suggest you to most likely contact Creative directly via this link: Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information.
Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it. If you disable the driver/delete it and have windows install drivers itself, does sound work? Patience is a virtue.